Quality is a written standard, not a promise
Every shipment passes our 32-point AQL 2.5 inspection. Every fabric is OEKO-TEX certified. Every order is photographed and reported before leaving our warehouse.
32-point AQL 2.5 final inspection
AQL 2.5 (Acceptable Quality Limit) is the international apparel inspection standard. For a 1,000-piece order, we sample 80 pieces; for 5,000 pieces, 200 pieces. Major defects must be zero. Minor defects must remain within tolerance.
- Construction: Crown stitching, brim curvature, sweatband attachment, eyelet alignment
- Closure: Snap functionality, buckle alignment, fabric strap tension
- Embroidery: Color match to Pantone, stitch density uniformity, trim quality, centering tolerance
- Fabric: Color consistency across panels, shading, lint, weaving defects
- Packaging: Polybag quality, hangtag attachment, carton labelling, weight
- Documentation: Full photographic QC report delivered before ship-out
Compliance documentation on file
All certifications are available for download in your buyer portal upon order confirmation. Audit reports refreshed annually.
BSCI
Business Social Compliance Initiative. Annual social audit covering working conditions, fair wages, environment.
Sedex SMETA
4-Pillar SMETA audit covering labor, health & safety, environment, business ethics.
OEKO-TEX 100
Standard 100 certification for harmful substance testing across our fabric supply chain.
GRS
Global Recycled Standard certified rPET (recycled polyester) yarn available on request.
GOTS
Global Organic Textile Standard certified organic cotton sourcing available.
WRAP
Worldwide Responsible Accredited Production audit available for retail-buyer compliance programs.
CPSIA
US CPSIA-compliant testing for children's headwear, including lead and phthalates.
REACH
EU REACH-compliant raw material sourcing for European market exports.
Open to your inspector. Anytime.
We welcome on-site inspection by SGS, Bureau Veritas, Intertek, QIMA or any inspection partner you nominate. No restrictions, no surcharge, no advance notice required beyond standard scheduling.
During production (DUPRO)
Inspector visits when production is 30-50% complete. Confirms construction, embroidery and material match approved sample. Issues caught before completion are inexpensive to fix.
Final random inspection (FRI)
Inspector visits when production is 100% complete and packed. AQL 2.5 sampling with full report. Standard pre-shipment requirement for most retail importers.
If we get it wrong, we make it right
Within-tolerance defects: AQL 2.5 allows for limited minor defects in any apparel shipment. We document and disclose them transparently in the QC report.
Major defect found post-shipment: Send photographic evidence within 14 days. If validated, we reproduce the affected pieces at no charge in your next order, or issue a credit note for the disputed value.
Full shipment failure: In the unlikely event a shipment materially fails to meet approved specifications, we reproduce or refund 100%. Our 15-year track record includes fewer than 0.3% of orders requiring any post-shipment remediation.